Cancellation & Refund Policy

Compliant with RBI Payment Aggregator Guidelines & Consumer Protection Act 2019

Final Sale Policy: Due to the instant, irreversible, and publicly consumed nature of digital leaderboard placement, all completed bid payments are strictly NON-REFUNDABLE once processed and seated.

1. Service Fulfillment

When a user submits a bid and completes checkout via Razorpay (UPI, Card, NetBanking), our server immediately updates the database, re-orders the public leaderboard, and delivers the advertising placement in real time. Because the service is rendered instantaneously and publicly, cancellation requests cannot be accommodated post-fulfillment.

2. Displacement by Subsequent Bidders

A listing's rank position is dynamic and subject to subsequent higher bids placed by other advertisers. Being superseded or displaced to a lower rank position does NOT constitute a service failure and does not entitle the advertiser to a refund or compensation.

3. Technical Errors & Duplicate Charges

In the rare event of an unfulfilled transaction where an amount was debited from your bank account without corresponding placement generation, our automated reconciliation will trigger a full refund within 5–7 business days to the original payment source. Contact prac.ca.admin@gmail.com with your payment reference ID.